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Returns - For deals purchased directly from Especially Today (especiallytoday.com)

If you are not entirely satisfied with your order you have up to 28 days from receipt of your delivery to return the item(s) back to us for a full refund.

To return an item:

  • Fill in your returns form, which can be downloaded here or located in the 'Returns' tab in relevant product pages.
  • Place the returns form in your packaging.
  • Return to the address given in the returns form.
  • We will notify you as soon as we receive your returns via email and your account Message Centre.

Here's some things to remember when returning your item:

  • You may return your goods within 28 days of receipt of the products.
  • If your item arrived faulty or damaged, please go to Help Desk and raise a support ticket.
  • Please return products with full, undamaged packaging and in original condition.
  • We advise you to keep a certificate of postage; we cannot be responsible for returns until they are received at our warehouse.

The following items cannot be returned (non-returnable):

  • Cosmetics;
  • Jewellery for piercings;
  • Goods made to customer specification(s);
  • Unsealed/opened CDs, DVDs or Blu-ray Discs;
  • Swimwear;
  • Lingerie;
  • Unsealed Hosiery;
  • Perishable Items;
  • Mattresses & Mattress Toppers;
  • Duvets & Pillows;
  • Personal Grooming Products;
  • Children's Child Seats;
  • Any item which has a hygiene seal that has been removed.

If you have any questions please raise a ticket in Help Desk and a member of our customer support team will get back to you.

Note: This returns policy does not affect your statutory rights. Please ensure you return the goods in their original condition within 28 days of them arriving to you. The returned goods are your responsibility until they are delivered to our returns department. For your protection, we recommend you use a postal service that insures you for the value of the goods you are returning.

Affiliate Deals: For questions related to specific affiliate deals advertised on especiallytoday.com, including terms, delivery, booking and/or refunds, please contact the deal site from where you made the purchase. We only display/advertise 3rd party (affiliate) deals on especiallytoday.com so you can find the best deals from around UK quickly, easily and from one location.